We're Here to Help!
At D.Waste, we’re committed to ensuring your experience is smooth and hassle-free. Whether you need help with app features, troubleshooting issues, or have questions about recycling and waste management, we’re here to assist you.
How Can We Help You?
- Open the D.Waste app on your device.
- Tap the settings gear icon [⚙️]. Locate and click on [📍] Recycling Center(s).
- You will be redirected to a new Recycling Map page, where you can input the items you want to recycle along with your zip code.
- Tap the Search button to see a list of recycling centers near your specified zip code that accept the item.
- Open the D.Waste app on your device.
- Tap the image icon [🖼️] located in the bottom-right corner. This will display two options: Camera [📷] and Folder [📂].
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- If you choose the Camera [📷] option, take a picture of the waste. The image will be analyzed and identified by our AI engine.
- If you choose the Folder [📂] option, upload an image of the waste from your gallery for identification.
- Once identified, follow the provided instructions to manage the waste appropriately.
- D.Waste currently identifies six types of waste: cardboard, paper, glass, metal, plastic, and trash. Each waste type is assigned a carbon footprint value, which determines the points you earn for managing it.
- After waste identification, follow the instructions provided to manage the waste. Please note that these instructions may vary depending on your location and local recycling regulations.
- Once you have completed the waste management process, tap "Add to Bin" to acknowledge the action and earn the corresponding points.
- The managed waste and earned points are stored locally for future reference and can be viewed in the Items section.
- Manage waste and earn points by following the steps described in the How to Earn Points section. The points are stored locally on your device.
- Navigate to the Settings page and tap on Leaderboard.
- Submit your score to the leaderboard. Each time you update your points, revisit the leaderboard to submit the new total.
- Open the D.Waste app and go to the Settings page.
- Tap Delete Account. This action will automatically clear your records from the leaderboard and reset your score.
Technical Support: Troubleshooting
Issues Uploading Photos
- • Enable camera permissions in app settings
- • Use well-lit environment with clear background
App Not Loading Properly
- • Check internet connection stability
- • Update to latest version from App/Play Store
- • Clear app cache from device settings
Incorrect Waste Identification
- • Center item clearly in image frame
- • Retake photo in well-lit area
- • Update app for latest AI model
Leaderboard Scores Not Updating
- • Ensure waste added to bin after identification
- • Check internet before submitting scores
- • Restart app and resubmit
Unable to Delete Account
- • Navigate to Settings → "Delete Account"
- • Confirm action when prompted
- • Contact support if issue persists
App Crashing Frequently
- • Restart device and reopen app
- • Ensure sufficient device storage space
- • Uninstall and reinstall app